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At Ciizu Littles Nest, we are committed to delivering thoughtfully designed baby clothing and toys that meet the highest standards of safety, comfort, and quality. If you are not completely satisfied with your purchase, we are here to help—subject to the terms outlined below.

1. Eligibility for Exchange / Return

We accept exchanges or returns only in the following cases:

  • The product received is damaged, defective, or incorrect

  • A manufacturing defect is identified upon delivery

To be eligible:

  • The request must be raised within 48 hours of delivery

  • The product must be unused, unwashed, and in original condition

  • Original tags, packaging, invoice, and labels must be intact

2. Non-Returnable & Non-Exchangeable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Baby innerwear, socks, caps, or intimate clothing

  • Teethers, wooden toys, or items that have been opened or used

  • Customized or made-to-order products

  • Products purchased during sale / clearance / promotional offers

3. Exchange Policy

  • Exchanges are allowed only for size or product replacement, subject to stock availability

  • Exchange requests must be approved after quality verification

  • Only one exchange per order is permitted

  • Shipping charges for exchanges may be borne by the customer, unless the issue is from our side

4. Return & Refund Policy

  • Refunds are issued only after inspection and approval of the returned item

  • Once approved, refunds will be processed within 7–10 working days

  • Refunds are made to the original mode of payment

  • Shipping or COD charges (if any) are non-refundable

5. How to Raise a Request

Please email us at [shop@ciizu.com] or WhatsApp us at [+91 9092789654] with:

  • Order ID

  • Product images or unboxing video (mandatory for damage/defect claims)

  • Reason for exchange or return

Our team will respond within 1–2 working days.

6. Important Notes

  • We strongly recommend recording an unboxing video for all deliveries

  • Ciizu Littles Nest reserves the right to approve or reject requests after inspection

  • Repeated returns may lead to account restrictions

7. Policy Updates

This policy may be updated periodically without prior notice. Please review it before placing an order.